HelpinKnowledge
Help center, product docs, and team knowledge

Better docs for your customers.
Better answers from your AI agents.

Publish help articles, product guides, and API docs in one place. Agents draft updates from support gaps and shipped changes. Nothing goes live until your team publishes it.

Start free trial →Book a demo →

14-day free trial · No card required

Your own domainSearch and AI answersInteractive API docsYour team publishes
OrbitDesk
HCHelp Center48 docs · external
New document
Recent docs
My documents

IN THIS SPACE

Sam Rivera[email protected]
OrbitDesk · Knowledge

Help your customers get started.

Setup guides, troubleshooting, and answers to everyday questions.

Building with our API?

Explore the endpoints, check the examples, and try a request.

Open API reference →Import an OpenAPI URL or file to add an interactive API reference beneath your help-center header.
48 documents
Set up SSO with OktaSecurity & SSO
Updated 1 hour ago
Map groups to workspace rolesSecurity & SSO
Updated 2 hours ago
Invite your teamWorkspace & Team
Updated yesterday
Connect your first integrationGetting Started
Updated yesterday
Configure SCIM provisioningSecurity & SSO
Updated yesterday
Connect your GitHub repositoryIntegrations
Updated 2 days ago
Choose when agents need approvalAI & Automation
Updated 2 days ago
Published guides, organized in one placePublic help center

Collections, articles, and the API reference in one space.

Help center

Browse, search, or just ask.

Give customers a help center they can browse, search, or ask a question. AI answers cite the articles they come from, and when the docs can’t answer confidently, readers see the relevant articles instead.

OrbitDesk
Help guidesAPI reference
Getting Started

Connect your first integration

Bring activity from another tool into OrbitDesk. Choose the connection, check its access, and confirm where the data should go.

Choose the tool.

Open Settings → Integrations and select the service you want to connect.

Review access.

Sign in to the service and review the permissions requested.

Confirm the destination.

Choose the OrbitDesk workspace that should receive the activity.

Check the workspace before starting the sync.

Start syncing.

Start the sync, then check the connection status in Integrations.

A table of contents, search, and AI answers on every article.

Find the right guide.

Organize articles into collections. Give longer guides a table of contents so readers can jump to the part they need.

Ask in your own words.

Enable AI answers with article citations, so readers can check the guidance behind the response.

Help customers in their language.

Translate the help center, collections, and articles. Each language is reviewed and published on its own.

On Cloud, a multilingual help center and AI article translation are on the Growth plan. Both are included when you self-host.

Your help center. Your website.

Keep your docs where customers expect them.

Use a Helpin address, connect your domain, or publish under a path such as /docs on your existing website through a reverse proxy.

Your website. Your documentation.

YOUR PUBLIC ADDRESS
orbitdesk.example/docs

Serve Helpin docs from a path on your existing website.

orbitdesk.example/docs
OOrbitDeskDocsServer rendered
Getting started

Connect your first integration

Bring your tools into OrbitDesk and keep the context together.

1Choose the tool.
2Review access
3Confirm the destination.
Ready for your first sync.
The guide loads at your chosen addressYour URL stays yours.
PUBLIC LINKS

Article links and search metadata use your configured public address: orbitdesk.example/docs

Articles arrive in the first HTML response.

Pages are server-rendered, cached, and compressed with Brotli or gzip.

Server-rendered HTMLHTML cachingResponse compression

Help search engines find your guides.

Use metadata, canonical URLs, sitemaps, language links, and redirects to keep your published content discoverable.

Canonical URLsSitemaps & redirectsSocial previews

Setup guidance for Cloudflare WorkersAWS CloudFrontVercelnginx

For the people building with your product

Help developers go from reading to making a request.

Import an OpenAPI specification to publish an interactive reference alongside your guides. Show developers how to authenticate, pass parameters, and try your API.

OrbitDesk
Help guidesAPI reference
v1.0.0OpenAPI 3.1.0

OrbitDesk API

Connect integrations, manage workspaces, and keep customer records in sync.

Base URLshttps://api.orbitdesk.exampleOrbitDesk API

Authenticate your requests.

BearerAuth BEARER

Include your API key as a bearer token in the request header.

GETList integrations

/v1/integrations

List the integrations connected to your workspace.

Parameters

NameTypeDescription
pageintegerPage number. Default: 1.
limitintegerResults per page. Default: 20.
GET/v1/integrations
Build your request.
Serverhttps://api.orbitdesk.example
AuthenticationBearer YOUR_API_KEY

PARAMETERS

curl "https://api.orbitdesk.example/v1/integrations?page=1&limit=20" \
  -H "Authorization: Bearer YOUR_API_KEY"
Example response200 OK
{
  "data": [
    {
      "id": "int_042",
      "provider": "slack",
      "status": "connected"
    }
  ]
}

The endpoint, the example, and the request—in one place.

Switch code examplesImport an OpenAPI URL or fileTry requests from the reference
The knowledge behind the answer

Give your agents the guidance you want them to use.

Choose the Helpin docs (public or internal), website pages, and files each agent can use: PDF, DOCX, Markdown, plain text, CSV, or JSON. Select a whole space, a collection, or individual articles, and see when each source is ready. The index refreshes automatically when you publish or unpublish.

Public guides and internal docs have different jobs.

Keep customer-facing guidance public and team playbooks internal. Publishing a document and selecting it as agent knowledge are separate settings.

OOrbitDesk/Knowledge sources
Let customer questions guide the next update

Your next useful article may start in a support conversation.

Helpin groups repeated questions into gaps, using AI handoffs, failed help-center searches, article feedback, and human replies. Each gap lists its conversations. Draft a new article or an update, then review it before it goes live.

See how support connects
OOrbitDesk/Knowledge

Repeated questions become one gap, with every conversation attached.

Meet the docs agent
Keep the guidance connected to the product

The product changed. Help the docs catch up.

Ask the docs agent to review the relevant guides, inspect the available product evidence, and prepare an update. Give your team the proposed edit and the reason behind it—not another article to start from scratch.

Meet the agents
OOrbitDesk/Documentation

Checked against the released change before you review it.

Check what the product actually does.

Give the agent access to relevant implementation details and tests before it drafts the explanation.

Improve the right article.

Correct an existing guide, add a missing step, or prepare a new article when the topic needs its own explanation.

Review the edit and its reasons.

Check the proposed change before publishing. Keep the draft separate from the live article and use document history to follow the edits.

Before you publish

Get to know Helpin Knowledge.

Can we review AI-written content before publishing?

Yes. Agents prepare drafts and proposed edits. Only your team publishes to the help center, so nothing an agent writes goes live on its own. Learn more →

Can agents use our internal docs?

Yes. Choose any Helpin space, public or internal, then narrow it to a collection or individual articles. Spaces can also be limited to selected teams. Learn more →

Which files can agents use?

PDF, DOCX, Markdown, plain text, CSV, and JSON. Website pages are crawled from your site, with include and exclude rules. Learn more →

Where do test requests go?

Requests from the API reference run in the reader’s browser and go straight to your API, so it needs to allow requests from your docs address. Learn more →

Which Knowledge features need the Growth plan?

On Cloud, Starter includes 500 documents. Growth adds unlimited documents, a multilingual help center, and AI article translation. All of it is included when you self-host. Compare plans →

Can we import docs from Zendesk or Intercom?

Zendesk and Intercom import is coming soon.

Can we self-host Knowledge?

Yes. Community includes every module by default, including docs and the help center. It is free under AGPL-3.0 with no plan limits. Community is currently a 0.1 beta. See what’s included →

Explore self-hosting

Help the next customer
find the answer.

Keep your help center, product docs, and AI knowledge connected to the questions customers ask and the changes your team ships.

Start free trial →Book a demo →

14-day free trial · No card required

Open source · Self-host free, or let us run it