Help center, product docs, and team knowledge

Help docs that keep up.
An agent to do the upkeep.

The Quill agent prepares guide updates from customer questions and product changes. Give people clearer instructions and your support agent better answers. Your team reviews and publishes.

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Your own domainSearch and AI answersInteractive API docsYour team publishes
OrbitDesk
HCHelp Center48 docs · external
New document
Recent docs
My documents

IN THIS SPACE

Sam Rivera[email protected]
OrbitDesk · Knowledge

Help your customers get started.

Setup guides, troubleshooting, and answers to everyday questions.

Building with our API?

Explore the endpoints, check the examples, and try a request.

Open API reference →Import an OpenAPI URL or file to add an interactive API reference beneath your help-center header.
48 documents
Set up SSO with OktaSecurity & SSO
Updated 1 hour ago
Map groups to workspace rolesSecurity & SSO
Updated 2 hours ago
Invite your teamWorkspace & Team
Updated yesterday
Connect your first integrationGetting Started
Updated yesterday
Configure SCIM provisioningSecurity & SSO
Updated yesterday
Connect your GitHub repositoryIntegrations
Updated 2 days ago
Choose when agents need approvalAI & Automation
Updated 2 days ago
Published guides, organized in one placePublic help center

Collections, articles, and the API reference in one space.

Help center

A help center where customers find answers.

Let customers browse a guide or ask a question. AI answers link to the articles behind them. When there is not enough evidence for an answer, the relevant guides stay easy to find.

OrbitDesk
Help guidesAPI reference
Getting Started

Connect your first integration

Bring activity from another tool into OrbitDesk. Choose the connection, check its access, and confirm where the data should go.

Choose the tool.

Open Settings → Integrations and select the service you want to connect.

Review access.

Sign in to the service and review the permissions requested.

Confirm the destination.

Choose the OrbitDesk workspace that should receive the activity.

Check the workspace before starting the sync.

Start syncing.

Start the sync, then check the connection status in Integrations.

A table of contents, search, and AI answers on every article.

Customers find the right guide.

Collections help customers find the right article. A table of contents takes them straight to the step they need, without reading the whole guide.

Customers ask in their own words.

Customers can ask a question and get an AI answer based on your articles. Citations take them to the source when they want more detail.

Customers read in their language.

Customers can browse your help center and read guides in their preferred language. Your team reviews and publishes each translation, so the instructions stay clear.

Your help center. Your website.

Make the help center feel like part of your product.

Use a Helpin address, connect your domain, or publish under a path such as /docs on your existing website through a reverse proxy.

YOUR PUBLIC ADDRESS
orbitdesk.example/docs

Serve Helpin docs from a path on your existing website.

orbitdesk.example/docs
OOrbitDeskDocsServer rendered
Getting started

Connect your first integration

Bring your tools into OrbitDesk and keep the context together.

1Choose the tool.
2Review access
3Confirm the destination.
Ready for your first sync.
The reader opens a guideYour URL stays yours.

Open the guide. Start reading.

Readers receive the article with the page. Server rendering, caching, and compression help it load quickly.

Server-rendered HTMLHTML cachingResponse compression

Help search engines find your guides.

Use metadata, canonical URLs, sitemaps, language links, and redirects to keep your published content discoverable.

Canonical URLsSitemaps & redirectsSocial previews

Setup guidance for Cloudflare WorkersAWS CloudFrontVercelnginx

For the people building with your product

Give developers an example they can try.

Import an OpenAPI specification to publish an interactive reference alongside your guides. Show developers how to authenticate, pass parameters, and try your API.

OrbitDesk
Help guidesAPI reference
v1.0.0OpenAPI 3.1.0

OrbitDesk API

Connect integrations, manage workspaces, and keep customer records in sync.

Base URLshttps://api.orbitdesk.exampleOrbitDesk API

Authenticate your requests.

BearerAuth BEARER

Include your API key as a bearer token in the request header.

GETList integrations

/v1/integrations

List the integrations connected to your workspace.

Parameters

NameTypeDescription
pageintegerPage number. Default: 1.
limitintegerResults per page. Default: 20.
GET/v1/integrations
Build your request.
Serverhttps://api.orbitdesk.example
AuthenticationBearer YOUR_API_KEY

PARAMETERS

curl "https://api.orbitdesk.example/v1/integrations?page=1&limit=20" \
  -H "Authorization: Bearer YOUR_API_KEY"
Example responseReady to run
Run the request to see the response.

Read the example. Try the request.

Switch code examplesImport an OpenAPI URL or fileTry requests from the reference
The knowledge behind the answer

Choose what your agents learn from.

Give Echo the help articles it needs and Quill the guidance it should maintain. Select docs, website pages, or supported files. Published changes automatically refresh the searchable knowledge.

Keep team instructions separate from public guides.

Keep customer-facing guidance public and team playbooks internal. Publishing a document and selecting it as agent knowledge are separate settings.

OOrbitDesk/Knowledge sources
EchoSupport agentChoose its knowledge sources
Public help articlesOrbitDesk Help Center
Product pagesSelected website pages
Internal rollout notesPrivate team space
Only selected sources are available to Echo
Let customer questions guide the next update

Turn repeated questions into a helpful guide.

See the questions behind a knowledge gap, including support conversations and unsuccessful searches. Ask the Quill agent to improve the existing guide or draft the missing one.

See how support connects
OrbitDesk
Find unanswered questions we can fix in our docs.
QuillDocs agentThinking…
Meet Quill, your docs agent
AI agents keep your docs current

Your product changed. Your guide should too.

A new release can leave guides behind. Quill prepares updates on a schedule, after a supported event, or when you ask. Add fresh steps, screenshots, and browser recordings to the draft.

Meet the agents
OrbitDesk
Refresh the screenshot in our export guide.
QuillDocs agentThinking…

Checked against the released change before you review it.

Check the change first.

Give Quill the released change and permitted product access so the guide follows what customers can actually use.

Show the steps clearly.

Browser tools can capture a screenshot or short recording for a document. Review the capture and access settings before sharing it.

Review once. Publish when ready.

See what changed and why. Keep the existing article live while you review the draft.

Questions, answered

FAQs about Helpin’s Knowledge tool

Can we review AI-written content before publishing?

Yes. Agents prepare drafts and proposed edits. Only your team publishes to the help center, so nothing an agent writes goes live on its own. Learn more →

Can agents use our internal docs?

Yes. Choose any Helpin space, public or internal, then narrow it to a collection or individual articles. Spaces can also be limited to selected teams. Learn more →

Which files can agents use?

PDF, DOCX, Markdown, plain text, CSV, and JSON. Website pages are crawled from your site, with include and exclude rules. Learn more →

Where do test requests go?

Requests from the API reference run in the reader’s browser and go straight to your API, so it needs to allow requests from your docs address. Learn more →

Can we import docs from Zendesk or Intercom?

Zendesk and Intercom import is coming soon.

Can we self-host Knowledge?

Yes. Community includes every module by default, including docs and the help center. It is free under AGPL-3.0 with no plan limits. Community is currently a 0.2 beta. See what’s included →

Explore self-hosting

Give your guides
a helping hand.

Keep your docs current with the Quill agent, so your customers and Echo have reliable guidance to work with.

Start free trial →Book a demo →

14-day free trial · No card required

Open source · Self-host free, or let us run it