Helpin vs Chatbase at a glance
An AI answer can save a customer a few minutes. An agent that works on the underlying problem can save your whole team a round of handoffs. Helpin connects the conversation to the plan, code, review and docs in one fast workspace.
Chatbase provides customer-facing AI agents, procedures, a helpdesk and connected actions. Helpin covers AI support too, with projects, CRM, meetings and agents that can take on the work after the conversation.
Both include AI usage in their paid plans. Helpin also gives you unlimited teammates and an open-source edition you can run with your own AI provider.
- Helpin brings the customer and the work together. Agents can investigate an issue, plan and code a fix, update the guide and follow up after a confirmed release, under your approval rules.
- Chatbase builds around customer-facing agents. Its procedures, helpdesk and integrations support answers, actions and human handoffs across customer channels.
Compare the work agents can carry out, the customer context they can use and the tools your team gets in the same product.
| Capability |  HelpinOpen source · Cloud or self-hosted | ChatbaseAI agents and helpdesk |
|---|---|---|
| Pricing and access | ||
| Price model | Per workspace, unlimited teammates | Workspace plans with member and AI-credit limits |
| Published monthly plans | Starter $99; Growth $299 | Hobby $40; Standard $150; Pro $500 |
| Included teammates | Unlimited | Hobby 2; Standard 3; Pro 5 |
| AI billing | Included usage allowance; optional metered extra usage | Message credits; more credits available to buy |
| Open source and self-hosting | Free Community edition (AGPL-3.0) | |
| Support and knowledge | ||
| Channels | Web chat and email | Website, email, social channels and voice |
| AI answers and human handoff | ||
| Connected data and actions | Selected tools for account data, code and logs | Procedures, integrations and custom actions |
| Help center | Articles, search, AI answers and API reference | Agent Page answers from connected documentation |
| Docs upkeep | Agent-prepared updates with screenshots and browser recordings | Source resync and suggestions |
| SDKs and APIs | JavaScript, React, Next.js, Vue and APIs | Web, voice, Android and iOS SDKs; APIs |
| The work beyond a reply | ||
| Project planning | Objectives, roadmaps, epics, sprints and tasks | Separate project tools |
| Code delivery from a task | Built-in planning, coding and review; GitHub PRs and GitLab MRs | Separate coding and project workflow |
| CRM with deals | Contacts, companies, deals and AI follow-ups | Lead capture and CRM integrations |
| Meeting notes and next steps | Meet, Zoom, Teams and Webex | Separate meeting tools |
| MCP access for external agents | Read context, update tasks/docs and start agent runs | Manage agents, sources, conversations and tickets |
Comparison data verified October 2026.
Why choose Helpin over Chatbase?
Give agents the context and tools to carry out work, keep your team in control, and bring everyone into the same fast workspace.
Helpin- Conversation
- Task
- Agent work
- Review
Give agents the work after the answer.
A customer report can become a task with the conversation attached. Scribe plans, Forge writes and tests the code, and Lens reviews it. Your team can follow the investigation and approve the change without rebuilding the customer’s story in another tool.
Helpin- Release
- UI capture
- Docs update
Keep the source of the answer current.
Quill can update your help center and internal docs from released changes and unanswered questions. It can capture screenshots and browser recordings of the current product too. Your team reviews and publishes the updates, so customers and agents have instructions they can use.
Helpin- Support
- Development
- Sales
- Shared context
Bring the whole team into the workspace.
Chatbase’s published plans include a set number of members. Helpin includes unlimited teammates, so support, developers and sales can share the context and review agent work. Every Cloud plan includes an AI allowance, with extra usage metered only when you enable it.
Helpin- Your instructions
- Tools and skills
- Agent work
Build agents for more of your business.
Describe the job to build a custom agent or flow. Choose its tools, skills and approval rules, and connect external AI tools through MCP. Helpin’s free self-hosted edition includes these agent capabilities, with your choice of infrastructure and AI provider.
Core feature comparison
Feature names can sound alike across tools. What matters is how each product handles the work, and what your team does next.
Support inbox and customer context
HelpinHelpin gives your team a fast shared inbox for chat and email. Echo, the support agent, can answer from your docs and check connected tools for account details, code and logs. It can follow up after a reply or bring in a teammate. Customer history, internal notes and linked tasks stay with the conversation.
Chatbase includes a helpdesk for live takeover and email follow-up. It brings website, email and social conversations together, with ticket assignment, internal notes and conversation history. Teams can also connect an existing helpdesk.
The difference: Helpin connects the support conversation directly to projects, deals and agent work, so more of the next step happens in one place.
AI agents that carry out work
HelpinAsk Helpin AI to investigate an issue and get the work moving. Scribe plans the task, Forge writes and tests the code, Lens reviews it, and Quill updates the docs. Build custom agents and flows in plain language, with your choice of tools, skills and approval rules. Start work in chat or through configured automations.
Chatbase agents can follow procedures, look up information and take actions through connected systems. Procedures describe the steps in plain language, with testing and human handoff available.
The difference: Helpin extends agent work to planning, coding, review and docs, with the customer context available throughout.
Help center and internal docs
HelpinKeep your help center and internal docs spaces current as your product changes. Quill can turn unanswered questions and released changes into article updates, with fresh screenshots and browser recordings. Your team reviews and publishes them. Customers can search your help center or ask AI for an answer with article citations.
Chatbase trains agents on supplied content and can resync sources. Its Agent Page gives customers a place to ask questions using existing documentation. The source articles still need to be maintained.
The difference: Helpin can maintain the underlying guides as well as answer from them, including fresh screenshots and browser recordings.
From customer report to reviewed fix
HelpinA customer’s bug report can become a task with the conversation attached. AI agents can investigate, plan, write code and open a GitHub pull request or GitLab merge request for review. After a confirmed release, configured automation can update affected customers under your approval rules. Objectives, roadmaps, epics and sprints keep the work in view.
Chatbase can collect an issue, create a support ticket and use connected actions to move it along. A project tracker and coding workflow handle the engineering work beyond the helpdesk.
The difference: Helpin has the task, planning, coding and review workflow built in, with the original conversation attached.
Sales follow-ups and meeting context
HelpinKeep deals, contacts and companies beside their conversations, meetings and open work. Beacon, the sales agent, can identify buying intent, suggest the next step and carry out approved follow-ups. Record meetings on Google Meet, Zoom, Teams or Webex, then turn decisions into assigned tasks. Your team can see what was promised and what still needs doing.
Chatbase can qualify leads, handle pricing questions and book demos. CRM integrations connect those conversations to systems your sales team already uses.
The difference: Helpin gives agents a built-in deal pipeline and meeting decisions, so sales follow-ups and product work use the same account history.
External agents and connected tools
HelpinConnect Claude Code, Codex, Cursor, Hermes and other compatible AI tools through Helpin’s MCP server. They can find context, update tasks and docs, and start Helpin agent runs with the access you allow. Helpin agents can also use external MCP tools. GitHub, GitLab and the web SDKs connect your code and product to the same workflow.
Chatbase’s MCP server lets compatible clients manage agents, knowledge sources, conversations and tickets within their permissions. It also provides APIs and web, voice and mobile SDKs.
The difference: Both connect to external AI tools. Helpin gives those agents access to the wider workspace, including tasks, docs and agent runs.
Pricing and value
HelpinHelpin charges per workspace, with unlimited teammates. Starter is $79 and Growth $239 a month billed annually, or $99 and $299 billed monthly. Every Cloud plan includes an AI usage allowance. Extra usage is metered only when you enable it on a paid plan. Self-hosting has no Helpin license fee; you pay for your infrastructure and AI provider.
Chatbase’s monthly plans are Hobby at $40, Standard at $150 and Pro at $500. They include 2, 3 and 5 members and different message-credit allowances. Yearly plans have a published 20% discount. Extra message credits, additional AI agents and branding removal have separate prices. Helpin’s subscription includes unlimited teammates; compare the AI allowance and the other tools included too.
Compare the included teammates, AI allowance and the tools your team needs alongside the inbox. See Helpin plans and allowances.
Cloud or open source
Helpin is the same product either way. Let us run it on Helpin Cloud, or self-host the open-source Community edition on your own servers.
HelpinRun Helpin Cloud or self-host the open-source Community edition with Docker Compose. Support, projects, CRM, docs and AI agents are included under AGPL-3.0. When you self-host, you choose the infrastructure, AI providers and external services your workspace uses.
Chatbase is a hosted platform. Its open-source SDKs connect to that service; they do not provide a self-hosted Chatbase workspace.
Helpin Cloud
Hosted by Helpin- One price per workspace, unlimited teammates
- AI usage allowance included in every plan
- Your own AI keys on Enterprise
- Managed by Helpin, with support
Community edition
Open source · AGPL-3.0- Free, with no plan limits or seat counts
- Every product, coding agents included
- Runs on your own AI provider and keys
- Docker Compose on your own servers
Switching and onboarding
HelpinTry Helpin Growth for 14 days with no card and $140 of AI usage. Start with one support address or a real project, invite your team, and give the agents a job. We can help you plan the move around the data and tools you already use.
Chatbase offers a free plan and a seven-day paid-plan trial. When moving to Helpin, start from your existing source content and instructions. There is no direct Chatbase workspace importer, so keep historical records available while you set up and review the new workflow.
Move one real workflow into Helpin.
Start with a support address or a few product pages, then compare the whole path from question to completed work.
Take from Chatbase
- Your source articles, files and customer FAQs
- Agent instructions and the actions you want to keep
- A record of conversations you need to retain
Set up in Helpin
- Helpin chat widget and support email
- Help center and internal docs spaces
- Echo’s allowed tools and handoff rules
- Repository access for coding and review agents
- 01
Bring over your source content
Available nowUse the articles, files and instructions behind your Chatbase agent to set up Helpin’s knowledge. There is no direct Chatbase importer today.
- 02
Try a customer issue from start to finish
Available nowAsk Echo to investigate, link the report to a task and have coding agents prepare a change for review. Configure the tools and approvals first.
- 03
Move conversations at your pace
Available nowRun both products while you move selected pages or support addresses. Keep historical conversations available in Chatbase until your retention needs are covered.
Check the features your team depends on.
These specific requirements are worth checking as you plan your move from Chatbase.
Voice and social channels.
Chatbase supports voice, telephony and messaging channels. Helpin’s shared inbox currently supports web chat and email.
Native mobile SDKs.
Chatbase publishes Android and iOS SDKs. Helpin currently provides web SDKs; check the mobile experience your product needs.
An existing helpdesk setup.
Chatbase connects to helpdesks such as Zendesk and Salesforce. Review any specific integration your team relies on when planning a move.
Company access requirements.
Chatbase lists SSO and audit logs on Enterprise. Check the exact identity setup you need; Helpin does not currently provide SAML sign-in.
Give agents the customer request and the work behind it.
Helpin connects the support conversation to the people and agents who can act on it. Check the channels and integrations you need before moving.
Choose Helpin if…
- You want AI agents to investigate a report, write code and prepare it for review.
- You want guides and internal docs to keep up with releases and unanswered questions.
- You want customer conversations, deals and meetings in the same fast workspace.
- You want unlimited teammates and an open-source option you can run yourself.
Check Chatbase if…
- Your workflow depends on Chatbase’s voice, telephony or social channels.
- You want to keep a specific helpdesk integration and use Chatbase’s procedures on top of it.
FAQs about Helpin vs Chatbase
Is Helpin a Chatbase alternative?
Yes. Helpin combines AI support with projects, coding and review agents, docs, CRM and meetings. It is a strong fit when customer questions become work across the business, and you want your team and agents to use the same context.
How are Helpin’s agents different from Chatbase’s agents?
Chatbase supports customer-facing agents with procedures, connected actions and human handoff. Helpin also includes agents that plan tasks, write and review code, maintain guides and follow up on sales. You can build custom agents and flows with selected tools and skills.
Does Chatbase charge per resolution?
Its published plans use message credits, rather than a fee per resolved conversation. Helpin includes an AI usage allowance too. Compare how much work the allowance covers, the included members and any extra tools you need.
Can I keep using external AI agents?
Yes. Both products offer MCP access. In Helpin, compatible tools such as Claude Code, Codex, Cursor and Hermes can find context, update work and start agent runs with the permissions you allow.
Can Helpin import my Chatbase workspace?
There is no direct Chatbase importer today. You can bring over source content and instructions, configure the actions you want to keep and run both products during the move.
How is AI billed in Helpin?
Every Cloud plan includes a monthly AI usage allowance, measured in tokens at published rates. On an active paid plan you can turn on metered overage if you need more. Self-hosted installs use your own AI provider and pay it directly.
Is there a free trial?
Yes. The 14-day trial runs on the Growth plan, needs no card, and includes $140 of AI usage.
Can we self-host Helpin?
Yes. The Community edition is free and open source under AGPL-3.0, and runs with Docker Compose. It includes support, projects, CRM, docs and AI agents, including coding and review.
Will you help us switch?
Yes. Book a call and we’ll plan the move with you: what to set up first, how to run both tools side by side, and when to cut over.