Terms of Service

1. Acceptance of Terms

By accessing or using Helpin, you agree to be bound by these Terms of Service. Helpin is operated by Usermaven Inc. If you are using Helpin on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Service

Helpin provides customer support, project management, documentation, CRM, and meeting tools. AI agents can help answer questions and perform work using the tools, instructions, and approval settings configured in your workspace.

3. Accounts

You are responsible for:

• Maintaining the security of your account credentials
• All activity that occurs under your account
• Ensuring your team members comply with these terms
• Providing accurate and up-to-date information

4. Your Data

You retain ownership of all data you upload to Helpin. By using the service, you grant us a limited license to process your data as needed to provide the service, including:

• Storing and displaying your workspace content
• Processing data through AI agents you configure
• Creating backups for data protection

We do not use your data to train AI models. Your data is never shared across workspaces.

5. AI Agents

Helpin AI agents perform actions within your workspace based on your configuration. You acknowledge that:

• AI agents may produce imperfect results and should be reviewed
• You are responsible for configuring appropriate approval modes
• Agent actions taken with your approval are your responsibility
• Self-hosted installations use your own AI provider keys. Helpin Cloud includes AI usage, with your own provider keys available on Enterprise

6. Acceptable Use

You agree not to:

• Use Helpin for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the service or other users
• Reverse engineer or copy any part of the service
• Use the service to build a competing product

7. Payments and Subscriptions

Paid plans are billed according to the plan, billing period, and usage terms shown at checkout or in the billing area. By purchasing a paid plan, you authorize us and our payment processor, Stripe, to charge the payment method you provide for recurring subscription fees, applicable taxes, and any usage-based charges.

• You are responsible for keeping billing and payment information accurate and up to date
• Subscriptions renew automatically unless canceled before the next renewal date
• Failed or unpaid invoices may result in reduced access, workspace locking, or suspension until payment is resolved
• Fees are non-refundable except where required by law or explicitly stated by us

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We will notify you of planned downtime when possible.

9. Limitation of Liability

To the maximum extent permitted by law, Helpin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

10. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

11. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of Helpin after changes constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, contact us at [email protected].