Helpin vs Jira at a glance
Spend your day moving work forward, with AI agents taking on the investigation, planning, code and review. Helpin keeps that work in a fast workspace alongside the customer conversations that started it.
Jira provides project tracking and AI agents within the Atlassian family. Helpin brings objectives, roadmaps, epics and sprints together with support, CRM, meetings and docs, so teams can work from the same context without assembling several products.
Give agents access to your code and connected tools, choose what needs approval, and keep the progress visible. Helpin charges per workspace with unlimited teammates and offers a free open-source edition you can self-host.
- Bring the customer and the delivery work together. Helpin includes agents, planning, support, docs, CRM and meetings in one product, with one workspace price.
- Jira connects to the wider Atlassian family. Support, knowledge and meeting workflows can span Service Collection, Confluence and Loom.
Compare what your team can do in each product. Plan requirements and connected tools are shown where they matter.
| Capability |  HelpinOpen source · Cloud or self-hosted | JiraProject management |
|---|---|---|
| Pricing | ||
| Price model | Per workspace | Per user: Standard $9.05, Premium $18.30 a month billed monthly, for up to 100 users |
| Free plan | Self-hosted Community edition | Up to 10 users |
| AI | AI usage allowance included in every Cloud plan | Rovo credits per user; extra usage billed from December 3, 2026 |
| Support inbox | Included | Service Collection: free for 3 agents, then $25 an agent a month for up to 15 |
| Open source and self-hosting | Free Community edition (AGPL-3.0) | Data Center closed to new customers |
| Planning | ||
| Roadmaps and sprints | Boards and sprints; advanced planning on Premium | |
| GitHub and GitLab | PR and MR linking | GitHub, GitLab and Bitbucket |
| Code delivery from a task | Built-in planning, coding and review; GitHub PRs and GitLab MRs | Rovo, Jira Coding Agent, Claude, Cursor and GitHub Copilot |
| Integrations and developer tools | MCP connections and web SDKs | More than 4,000 Marketplace apps |
| Native mobile apps | iOS and Android | |
| Customers | ||
| Support inbox and live chat | Web chat and email | Service Collection, priced per agent |
| Help center | AI answers, own domain, API reference, agent-maintained docs | Knowledge base with Service Collection and Confluence |
| CRM with deals | Contacts, companies, deals and AI follow-ups | |
| Meeting notes | Meet, Zoom, Teams and Webex | Loom Business + AI, a separate product |
| MCP server | Read context, update work and start agents | Rovo MCP Server |
Comparison data verified October 2026.
Why choose Helpin over Jira?
Give agents the context and tools to carry out work, keep your team in control, and bring everyone into the same fast workspace.
Helpin- Workspace price
- Unlimited teammates
- AI allowance
Invite the whole team without seat fees.
Helpin charges per workspace with unlimited teammates and an included AI allowance. Invite support, engineering and sales without buying another seat. Extra AI usage is metered only if you enable it on a paid plan.
Helpin- Report
- Agent work
- Review
- Follow-up
Give agents the context to build the right thing.
A task can carry the original conversation, account history and linked docs. Planning and coding agents can use that context, plus your repository and connected tools, to investigate and prepare a fix. Your team sees the work and reviews the change.
Helpin- Reviewed change
- Docs update
- Customer follow-up
Keep docs and customer follow-ups moving.
Quill can update internal guides and your help center after product changes, including fresh UI captures. Once a release is confirmed, configured automation can notify affected customers under your approval rules. The task, guide and conversation stay connected.
Helpin- Your instructions
- Context and tools
- Action
Build agents around the way you work.
Describe a job in plain language to build a custom agent or flow. Choose its tools, instructions, skills and approval rules. Agents can use connected services for account details, code and logs, so they can investigate before taking the next step.
Core feature comparison
Feature names can sound alike across tools. What matters is how each product handles the work, and what your team does next.
Roadmaps, boards and sprints
HelpinPlan in a fast workspace with objectives, roadmaps, epics, tasks, stories and sprints. Use triage, dependencies, saved views and reports to keep priorities clear. AI agents can break down a request, take on the code work and prepare it for review. Your team can see the customer need, the plan and the progress together.
Jira organizes work into projects, boards and sprints for Scrum and Kanban teams. Premium adds advanced planning, capacity management, approvals and sandboxes; Enterprise adds multiple sites and Atlassian Analytics.
The difference: Helpin combines structured planning, a fast workspace and agents that carry out the work with the customer context attached.
AI agents that carry out work
HelpinAsk Helpin AI to investigate an issue and get the work moving. Scribe plans the task, Forge writes and tests the code, Lens reviews it, and Quill updates the docs. Build custom agents and flows in plain language, with your choice of tools, skills and approval rules. Start work in chat or through configured automations.
Jira supports Rovo agents and connected coding agents, including tools from Claude, Cursor and GitHub Copilot. Paid plans include Rovo credits; Rovo Dev has separate pricing. Agents can work with issues and connected repositories, with access controlled through the Atlassian setup.
The difference: Helpin supports built-in, custom and external agents across support, development, docs and sales, with tools and approvals you choose.
Customer requests and support
HelpinHelpin gives your team a fast shared inbox for chat and email. Echo, the support agent, can answer from your docs and check connected tools for account details, code and logs. It can follow up after a reply or bring in a teammate. Customer history, internal notes and linked tasks stay with the conversation.
Atlassian provides customer support through its separate Service Collection, which includes Jira Service Management and customer service tools. These can connect tickets and conversations to Jira work. Support subscriptions are priced separately from Jira.
The difference: Helpin includes the shared inbox and help center alongside projects, so the question and the work share one history.
Customer records and meetings
HelpinKeep deals, contacts and companies beside their conversations, meetings and open work. Beacon, the sales agent, can identify buying intent, suggest the next step and carry out approved follow-ups. Record meetings on Google Meet, Zoom, Teams or Webex, then turn decisions into assigned tasks. Your team can see what was promised and what still needs doing.
Atlassian connects to external CRMs for sales pipelines. Meeting recording and AI notes come through Loom, with Confluence and Jira used for the resulting knowledge and work. Rovo can use connected information across these products.
The difference: Helpin brings deals, customer conversations and meeting follow-ups into the same product as your roadmap and AI agents.
Hosting and open source
HelpinRun Helpin Cloud or self-host the open-source Community edition with Docker Compose. Support, projects, CRM, docs and AI agents are included under AGPL-3.0. When you self-host, you choose the infrastructure, AI providers and external services your workspace uses.
Jira Cloud is hosted by Atlassian. Data Center, the self-managed edition, closed to new customers on March 30, 2026, and becomes read-only on March 28, 2029. Jira isn’t open source.
The difference: Helpin gives you a free open-source path to self-hosting, including AI agents, projects, support and CRM.
Git, API and integrations
HelpinConnect Claude Code, Codex, Cursor, Hermes and other compatible AI tools through Helpin’s MCP server. They can find context, update tasks and docs, and start Helpin agent runs with the access you allow. Helpin agents can also use external MCP tools. GitHub, GitLab and the web SDKs connect your code and product to the same workflow.
Jira connects to GitHub, GitLab and Bitbucket, offers a REST API and webhooks, native iOS and Android apps, the official Rovo MCP Server and more than 4,000 Marketplace apps.
The difference: Helpin connects to your code and AI tools, and its agents can use Jira through MCP while both products run together.
Pricing and value
HelpinHelpin charges per workspace, with unlimited teammates. Starter is $79 and Growth $239 a month billed annually, or $99 and $299 billed monthly. Every Cloud plan includes an AI usage allowance. Extra usage is metered only when you enable it on a paid plan. Self-hosting has no Helpin license fee; you pay for your infrastructure and AI provider.
Jira charges per user. Billed monthly, Standard is $9.05 and Premium $18.30 a user for up to 100 users; annual plans are priced by user tier, such as $9,050 a year for 100 users on Standard. The free plan covers up to 10 users, and Atlassian raises these prices on October 13, 2026. The help desk, product feedback, docs and meeting notes are priced separately.
Estimate what your team would pay
Compare the plans for your team size and AI usage. Check the notes for costs outside the estimate, including any extra tools you need. See Helpin pricing.
Estimated at list prices · 20 people · billed annually
HelpinGrowth$239 a month
$2,868 a year
- Growth plan, one workspace
- $239
- 20 people
- Included
- AI usage allowance
- $239 included
Every Cloud plan includes an AI allowance. Extra usage is metered only if you enable it.
$188 a month
$2,250 a year
- Standard, up to 25 people
- $188
$2,250 billed annually for up to 25 people.
Jira is an estimated $618 less a year on these inputs.
Jira costs less up to 25 people. From 26 people, Helpin costs less.
- Jira annual plans use team-size bands; monthly plans charge per user. This estimate uses the current published bands. Atlassian changes its list prices on October 13, 2026.
- Jira doesn’t include a support inbox. Service Collection is free for 3 agents, then $25 an agent a month for up to 15; Loom and Confluence are priced separately too.
- Helpin measures AI usage in tokens, not resolutions. Paid plans can turn on metered overage beyond the allowance.
Cloud or open source
Helpin is the same product either way. Let us run it on Helpin Cloud, or self-host the open-source Community edition on your own servers.
HelpinRun Helpin Cloud or self-host the open-source Community edition with Docker Compose. Support, projects, CRM, docs and AI agents are included under AGPL-3.0. When you self-host, you choose the infrastructure, AI providers and external services your workspace uses.
Jira Cloud is hosted by Atlassian. New customers can no longer buy Data Center, the self-managed edition, and Data Center products become read-only on March 28, 2029. Jira isn’t open source.
Helpin Cloud
Hosted by Helpin- One price per workspace, unlimited teammates
- AI usage allowance included in every plan
- Your own AI keys on Enterprise
- Managed by Helpin, with support
Community edition
Open source · AGPL-3.0- Free, with no plan limits or seat counts
- Every product, coding agents included
- Runs on your own AI provider and keys
- Docker Compose on your own servers
Switching and onboarding
HelpinTry Helpin Growth for 14 days with no card and $140 of AI usage. Start with one support address or a real project, invite your team, and give the agents a job. We can help you plan the move around the data and tools you already use.
Jira imports from CSV, Asana, monday, ClickUp, Trello, Linear, GitHub, GitLab and more, and exports work items as CSV, Excel or XML. Helpin doesn’t import from Jira yet, but its agents can use Jira’s tools through MCP, so you can run both during a move.
Moving from Jira.
Start with one project or support inbox, then move more work when your team is ready.
Take from Jira
- Work items, as CSV, Excel or XML
- Projects and sprints you want to plan in Helpin
- Confluence pages you want to keep as docs
Set up in Helpin
- GitHub or GitLab connection
- Roadmap, sprints and objectives
- Support inbox and help center
- Jira connection for agents, through MCP (beta)
- 01
Keep Jira, connect it through MCP
BetaHelpin’s agents can use Jira’s tools through Atlassian’s Rovo MCP Server, so engineering can stay in Jira while support runs in Helpin. Your Atlassian admin may need to allow Helpin’s domain.
- 02
Plan new work in Helpin Projects
Available nowRoadmaps, sprints and objectives, with the customer conversation attached to each task.
- 03
Import Jira work items
Not yetThere is no Jira importer yet. Jira exports work items as CSV, Excel or XML, and Helpin imports projects from Shortcut today.
Check the features your team depends on.
These specific requirements are worth checking as you plan your move from Jira.
Large program requirements.
Jira Premium includes capacity planning and sandboxes; Enterprise supports multiple sites. Check these specific needs against your workflow.
Atlassian-specific apps.
Review any Marketplace apps, Confluence or Bitbucket workflows your organization depends on. Helpin’s agents can use connected tools through MCP.
Native mobile apps.
Jira offers native iOS and Android apps. Helpin currently provides a web workspace.
Historical issue migration.
Jira provides import tools for several products. Helpin does not have a Jira importer yet; MCP lets agents use Jira while you run both.
Spend more of the day moving work forward.
Helpin brings structured planning and AI delivery into the same workspace as your customers. Check the exact Atlassian features your organization needs.
Choose Helpin if…
- You want a fast workspace with objectives, roadmaps, epics, sprints and dependencies.
- You want agents to investigate, plan, code, review and update docs.
- You want support conversations, deals and meeting follow-ups built into the same product.
- You want unlimited teammates, an included AI allowance and open-source self-hosting.
Check Jira if…
- You require Jira’s multi-site administration, capacity planning or sandboxes.
- Your workflow depends on specific Atlassian apps or existing migration tools.
FAQs about Helpin vs Jira
Is Helpin a Jira alternative?
Yes. Helpin provides objectives, roadmaps, epics, sprints and tasks in a fast workspace where agents can plan, code and review. Support, CRM, docs and meetings are built in, with unlimited teammates and open-source self-hosting.
Can I still self-host Jira?
Atlassian stopped selling Data Center to new customers on March 30, 2026. Existing customers can buy until March 30, 2028, and Data Center products become read-only on March 28, 2029. Helpin’s Community edition is open source and runs on your own servers.
Does Jira include a help desk?
No. Atlassian points help-desk teams to Jira Service Management, now part of its Service Collection and priced per agent, with a free plan for 3 agents. Helpin includes the support inbox, chat widget and help center.
How does Jira bill for AI?
Paid Jira plans include Rovo credits per user each month: 25 on Standard, 70 on Premium and 150 on Enterprise. From December 3, 2026, extra usage is billed at $0.01 a credit, and that’s on by default. Rovo Dev is priced separately at $20 per developer a month.
Can Helpin import from Jira?
Not yet. Jira exports work items as CSV, Excel or XML, and Helpin’s agents can use Jira’s tools through MCP while you move.
How is AI billed in Helpin?
Every Cloud plan includes a monthly AI usage allowance, measured in tokens at published rates. On an active paid plan you can turn on metered overage if you need more. Self-hosted installs use your own AI provider and pay it directly.
Is there a free trial?
Yes. The 14-day trial runs on the Growth plan, needs no card, and includes $140 of AI usage.
Can we self-host Helpin?
Yes. The Community edition is free and open source under AGPL-3.0, and runs with Docker Compose. It includes support, projects, CRM, docs and AI agents, including coding and review.
Will you help us switch?
Yes. Book a call and we’ll plan the move with you: what to set up first, how to run both tools side by side, and when to cut over.
Sources and pricing references
- Jira pricing
- Atlassian cloud price tables (current and from October 13, 2026)
- Atlassian future pricing FAQ
- Rovo usage limits and extra usage billing
- Rovo Dev pricing
- Agents in Jira
- Jira Coding Agent repositories
- Rovo MCP Server
- Data Center end of life
- Jira email and help desks
- Service Collection pricing
- Customer Service Management
- Loom pricing
- Atlassian Marketplace
- Jira importers
- Jira export