The Echo agent answers from your latest docs, past conversations, and connected tools. It can handle everyday questions and follow-ups, and bring your team in when needed.
14-day free trial · No card required · No per-seat or per-resolution fees
Handle support, billing, and sales email in shared team inboxes. People and agents see earlier replies, customer details, and linked work without asking the customer to explain again.
Hi team, our CSV export stops at 10,000 rows. We need all 18,400 for our monthly report. Can you help?
Received by email
I checked the export guide and logs. Your export is stopping early. I’m bringing in Sam to investigate.
Sent via emailThanks. Please let me know when the full export is ready.
AI draft · Not sentThe export issue is now tracked in EXP-142 with your report attached. We’ll update you here when the fix is ready.
Start with the conversation. Keep the customer’s history in view.
Keep your email address. Route chat and email to the right team, automate routine answers with AI agents, and see which conversations still need a person.
¿Cómo puedo descargar mis facturas?
Just nowRead new messages in your language and write replies in yours. Helpin AI translates them for the customer, with the original always available.
Route requests to team inboxes, then assign them manually or through round-robin assignment.
Combine tags and filters into personal or shared views.
Discuss the next step privately and bring teammates into the conversation.
Reuse common answers, then personalize them before sending.
See who’s viewing or typing before you reply.
Find an earlier question without opening every thread.
Keep your support address. Forward incoming email to Helpin and reply from your verified address.
Let customers know when to expect your team.
Keep screenshots and supporting files with the request.
The Echo agent can check whether the answer helped when a customer goes quiet. Cancel a pending follow-up whenever you need to.
Coverage gaps brings related questions together. See where customers need a clearer guide, your team needs a process, or the product needs a fix. The Quill agent can prepare the missing guidance for review.
The Echo agent checks the available knowledge and previous attempts. If a teammate needs to step in, the findings go with the conversation. Everyone can see what still needs doing.
The Echo agent checks your selected docs and permitted account tools. It can reply directly or prepare an answer for your team.
Keep earlier replies, attempted fixes, and the agent’s findings in the same thread.
Link affected conversations to the task. Configure an agent follow-up after the release is confirmed, with the approvals you choose.
Send a customer’s bug report to Helpin AI. Scribe plans the change, Forge prepares the fix and opens a pull request, and your team reviews it before merging.
A connected repository and Agent Runtime are required.
Hi team, our CSV export stops at 10,000 rows. We need all 18,400 for our monthly report. Can you help?
Received by email
Investigate Maya’s export using EXP-142. Prepare a fix for my review.
Helpin AIReading the customer report and related work…
Ask a follow-up…
Choose direct replies or private assistance. Give agents only the tools they need, verify signed-in customers, and decide which actions require approval.
Enable direct replies, keep AI assistance internal, or switch automatic responses off.
Give each agent the selected workspace and external tools it needs.
Require approval for an agent’s actions before it proceeds.
Yes. Turn on Live Translate for a conversation. Helpin AI translates new customer messages into your reading language and sends your replies in theirs. You can choose the customer’s language, pause translation and view the original text. See Live Translate →
Yes. Add the chat widget and forward support email into Helpin’s shared inbox. Learn more →
No. Keep your existing address and verify it for replies through Helpin. Learn more →
Route requests to team inboxes and assign owners. Use round-robin assignment to share the load, or AI routing to match a conversation to the right team. Learn more →
Yes. Filter conversations using tags, owners, and statuses, then save a personal or shared view. Learn more →
The Echo agent uses the docs, website pages, and files you select. It can also use relevant conversations and permitted connected tools to check account facts. Your systems control which customer data those tools return. Learn more →
No. Your team can use AI for internal assistance instead, or disable automatic responses. Learn more →
The customer’s messages, earlier replies, and the agent’s handoff notes stay in the conversation. Learn more →
Yes. Ask Agent can create a task or link an existing one, with the customer’s report attached. You can then bring in planning and coding agents to work on it. Learn more →
Import from Zendesk and Intercom is coming soon. Until then, forward your support email to Helpin and new conversations start there. See how Helpin compares →
Yes. Support is part of the open-source Community edition (0.2 beta), with every support feature and no plan limits. Your team operates the installation and covers hosting and provider costs. See what’s included →
Your backend signs an identity proof. Helpin validates it before marking the customer as verified in the widget. Learn more →
No. Identity verification does not grant tool permissions. You select the tools an agent may use, and your connected systems must enforce access to customer data. Learn more →
Put the Echo agent and your team in one inbox. Unlimited teammates, included AI usage, and no per-resolution fees.
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