One customer history for support, projects, CRM, meetings and docs, with AI agents that do the work in between. See how Helpin compares with Intercom, Zendesk, Help Scout, Chatwoot and Linear, including where they’re stronger.
14-day free trial · No card required · Or self-host free
ContentStudio
Replug
Usermaven
ContentPen
Hyprcore
HyperengageThe capabilities teams ask about most, with Helpin pinned on the left. Rows where Helpin falls short stay in the table.
| A check means included; a dash, partly or on some plans. |  HelpinStart free | IntercomFull comparison | ZendeskFull comparison | Help ScoutFull comparison | ChatwootFull comparison | LinearFull comparison |
|---|---|---|---|---|---|---|
| AI agents | ||||||
| AI agent answers customers | ||||||
| Coding agents open pull requests | ||||||
| AI usage included in the plan | $0.99 per outcome | Per resolution | $0.75 per resolution | Credits, then metered | Credits for coding | |
| Support | ||||||
| Shared inbox for chat and email | ||||||
| Phone, WhatsApp and social channels | Phone via integrations | |||||
| Public help center | ||||||
| Native mobile SDKs | ||||||
| SSO and SLA policies | Expert plan | Limited by plan | Enterprise plan | SSO on Enterprise | ||
| Beyond support | ||||||
| Roadmaps and sprints | Integrations | Integrations | Integrations | Integrations | ||
| CRM with deals | Integrations | Sell retires 2027 | Integrations | No deals | ||
| Meeting notes | Gong on Enterprise | |||||
| MCP server | Beta | Announced | Read-only | Community-built | ||
| Pricing and hosting | ||||||
| Price model | Per workspace | Per seat | Per agent | Per user | Per agent | Per user |
| Open source and self-hosting | Some features paid | |||||
| Free trial | 14 days, no card | 14 days, no card | 14 days, no card | 15 days, no card | 15 days | Free plan |
Verified September 2026 from each product’s public pricing and documentation. Open a full comparison for prices, details and trade-offs.
The same history powers every part of Helpin, so the work after the reply doesn’t get lost between products.
Chat and email arrive in one inbox with the customer’s history attached. When a question needs a fix, it becomes a task, a coding agent can open a pull request for review, and the team follows up in the same conversation when it ships.
Explore SupportRoadmaps, sprints and objectives sit next to the requests that shaped them. Agents plan and code from the task and the conversation behind it, and your team approves what merges.
Explore ProjectsContacts, companies and deals carry the conversations, meeting notes and open work behind them, so the next call starts with the whole story instead of five tabs.
Explore CRMMove the tools you juggle into Helpin, or connect the ones you keep. Either way, the history stays in one place.
One price per workspace, AI usage included
Each comparison covers features, pricing with a calculator, hosting, switching, and where the other tool is the better fit.
vsPer-seat plans plus a fee per AI outcome, compared with one workspace price and connected product work.
Read the comparisonvsAn established omnichannel help desk, compared with support connected to projects, CRM and meetings.
Read the comparisonvsA simple shared inbox priced per user, compared with support connected to projects, CRM and meetings.
Read the comparisonvsTwo open-source options: a multichannel inbox, or support connected to projects, CRM and meetings.
Read the comparisonvsA fast issue tracker that connects to your support tool, compared with projects and support in one product.
Read the comparisonA comparison is only useful if you can trust it, including the parts that don’t favor us.
Prices and features come from each product’s public pricing pages and documentation, with the date we checked them.
Every page says where the other tool is stronger today, from channels and mobile SDKs to maturity.
Products change quickly. If something is out of date, email [email protected] and we’ll fix it.
Most switch because their support questions keep turning into product work, deals and follow-ups spread across several tools. Helpin keeps the conversation, the task, the pull request and the customer record on one history, with AI agents that can do the work in between.
Helpin covers a shared inbox and help center, project planning, a CRM with deals, meeting notes and AI agents. It can take the place of a separate help desk, issue tracker, CRM and meeting notetaker, or work alongside the tools you keep through MCP.
If you need phone, WhatsApp or social channels in the inbox, native mobile SDKs, SSO or SLA policies today, tools such as Intercom, Zendesk and Chatwoot cover more. Each comparison lists where the other tool is stronger.
Helpin charges one price per workspace with unlimited teammates: Starter is $79 and Growth $239 a month billed annually, each with an AI usage allowance included. The self-hosted Community edition is free.
Helpin imports Help Scout Docs articles, Shortcut projects and CRM contacts from CSV today. Importers for Zendesk and Intercom are coming soon, and you can run Helpin alongside your current tool while you move.
Yes. Every product feature is open source under AGPL-3.0. Run the Community edition (0.1 beta) on your own servers with Docker Compose, or let us host it on Helpin Cloud.
Start a 14-day trial of Helpin Cloud with no card, or self-host the open-source edition for free.
Open source · Self-host free, or let us run it