Compare Helpin

All your customer context in one place.
No per-seat fees.

Give AI agents the work and keep your team in control. Helpin brings support, development, sales, meetings and docs into one fast workspace. See how the complete workflow compares with the tools you use today.

Start free trial →Talk to us about switching →

14-day free trial · No card required · Or self-host free

Open source · Cloud or self-hostedBy the Helpin teamVerified October 2026

Used by teams at

ContentStudio
Replug
Usermaven
ContentPen
Hyprcore
Hyperengage

Side by side

Compare the work your team can get done.

See what is built in, what needs another product, and how agents and pricing fit together.

Helpin compared with Intercom, Zendesk, Help Scout, Chatwoot, Chatbase, Crisp, Linear, Jira, Plane. A check means included, a dash means partly or on some plans, and a cross means not available.
AI agents
A check means included; a dash, partly or on some plans.	HelpinStart free	IntercomFull comparison	ZendeskFull comparison	Help ScoutFull comparison	ChatwootFull comparison	ChatbaseFull comparison	CrispFull comparison	LinearFull comparison	JiraFull comparison	PlaneFull comparison
AI agent answers customers	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	Service Collection	No
Code delivery from a task	Built-in planning, coding and review	Separate project workflow	Separate project workflow	Separate project workflow	External agents through CLI	Separate project workflow	Separate project workflow	Coding sessions and connected agents	Jira and connected agents	Cursor integration
AI billing	Included allowance; optional extra usage	$0.99 per Fin outcome	Resolution allowance; paid extra usage	$0.75 per AI resolution	Included credits; paid extra usage	Included message credits; paid extras	Included Hugo credits; optional extra usage	Prepaid coding credits	Included Rovo credits	Personal and agent allowances
Support
Shared inbox for chat and email	Yes	Yes	Yes	Yes	Yes	Helpdesk on Standard and above	Email on paid plans	No	Service Collection	No
Phone, WhatsApp and social channels	No	Yes	Yes	Phone via integrations	Yes	Voice and connected channels	Phone through integrations	No	Service Collection	No
Public help center	Yes	Yes	Yes	Yes	Yes	Agent Page uses existing docs	Essentials and Plus	No	Service Collection and Confluence	Published pages
Native mobile SDKs	No	Yes	Yes	Yes	Yes	Android and iOS	Android and iOS	No	Marketplace apps	No
Company single sign-on (SAML)	No	Expert plan	Yes	Plan-dependent	Enterprise plan	Enterprise SSO; confirm SAML	Confirm with Crisp	Enterprise plan	Guard or Enterprise	Paid plans
Support response-time policies (SLAs)	No	Expert plan	Yes	Plan-dependent limits	Enterprise plan	Confirm ticket-policy requirements	Confirm ticket-policy requirements	No	Service Collection	No
Beyond support
Roadmaps and sprints	Yes	Integrations	Integrations	Integrations	Integrations	Separate project tools	Separate project tools	Yes	Yes	Yes
CRM with deals	Deals and AI follow-ups	CRM integrations	Separate CRM; Sell retires 2027	CRM integrations	Contacts and companies	CRM integrations	CRM integrations	Customer profiles and requests	CRM integrations	Customer profiles and requests
Meeting notes	Yes	No	No	No	No	Separate meeting tools	Separate meeting tools	Gong on Enterprise	Loom, sold separately	Granola connector
MCP connections for AI tools	Server and external tools	Server and external tools	Connect external tools to AI actions	Read-only server	Community-built servers	Manage agents, sources and tickets	External tools and knowledge search	MCP server	Rovo MCP server	Server and connectors
Pricing and hosting
Price model	Per workspace	Per seat	Per agent	Per user	Per agent	Workspace plans with member limits	Per workspace; seats included by plan	Per user	Per user	Per seat
Open source and self-hosting	Yes	No	No	No	Some features paid	No	No	No	Data Center closing	Some features paid
Free trial	14 days, no card	14 days, no card	14 days, no card	15 days, no card	15 days	7-day trial; free plan	14-day trial; free plan	Free plan	Free plan	14 days of Business

Verified October 2026 from each product’s public pricing and documentation. Open a full comparison for prices, details and trade-offs.

Why choose Helpin

AI agents follow up, fix bugs, and update docs.

Give agents the customer history, tools and instructions to do the work. Your team decides what they can do on their own and what needs review.

Bring the whole team into the work.
One workspace price includes unlimited teammates and an AI allowance. Support also has no per-resolution fee.
Give agents a job they can finish.
Use built-in agents, describe a custom one, or connect external agents through MCP. Choose their tools, skills and approvals.
Keep your guides current as you ship.
Quill can update help articles and internal docs from releases and unanswered questions, with screenshots and browser recordings.
Follow through after the fix ships.
After a confirmed release, configured automation can update affected customers under your approval rules, in the original conversation.

Support and product work

Answer the question and work on the problem.

Echo can use your docs and connected tools to check account details, code and logs before replying. When the issue needs a fix, agents can create a task and work on the code. Your team keeps the conversation, investigation and review in view.

Explore Support

The shared inbox with the earlier conversation, linked task and AI draft in view.

Projects

AI agents do the work. Your team reviews it.

Move quickly through roadmaps, objectives, epics and sprints in a fast workspace. Agents can plan, write code and review using the task, customer conversation and connected tools. Your team can follow the progress and approve the changes.

Explore Projects

A task with the customer conversation behind it and the agent’s progress.

CRM and meetings

Turn customer context into the next sales step.

Beacon can spot buying intent, suggest the next action and carry out approved follow-ups. Deals, conversations and recorded meetings give it the context. Meeting decisions can become assigned tasks, so your team knows what was promised and what to do next.

Explore CRM

A deal with the conversations, meetings and work behind it.

One customer history

Bring the work together, at your pace.

Move the tools you juggle into Helpin, or connect the ones you keep. Either way, the history stays in one place.

Help deskLike Intercom, Zendesk or Help Scout
Issue trackerLike Linear, Jira or Plane
CRMContacts, companies and deals
Meeting notetakerCalls, decisions and action items
Knowledge baseHelp center and product docs

HelpinOne customer history

Support inbox and help center
Projects, sprints and roadmaps
CRM with deals
Meeting notes
Knowledge and API docs
AI agents across all of it

One price per workspace, AI usage included

Full comparisons

Pick the tool you’re weighing up.

Compare AI agents, everyday workflows, pricing, hosting and what it takes to switch.

AI customer supportHelpin vs Intercom

AI support that connects to code, docs and sales, with no seat or resolution fees.

Read the comparison Help deskHelpin vs Zendesk

Take tickets through agent investigation, code review and follow-up in one workspace.

Read the comparison Shared inboxHelpin vs Help Scout

Keep support simple while AI agents investigate, follow up and work on the fix.

Read the comparison Open-source supportHelpin vs Chatwoot

Self-host support, coding, review and docs agents without an extra AI license.

Read the comparison AI agents and helpdeskHelpin vs Chatbase

Take customer requests through code, docs and sales with agents in one fast workspace.

Read the comparison Shared inbox and Hugo AIHelpin vs Crisp

Connect AI support to product work, docs and sales with unlimited teammates.

Read the comparison Project managementHelpin vs Linear

Fast project work with agents, customer conversations and account context built in.

Read the comparison Open-source project managementHelpin vs Plane

Open-source planning with agents, customer support and sales in the same workspace.

Read the comparison Project managementHelpin vs Jira

A fast workspace for agent delivery, support, docs and CRM without per-user pricing.

Read the comparison

How we compare

Specific features. Real workflows. Clear prices.

Compare the jobs your team needs to get done and the tools it takes to do them.

Checked against their own pages.

Prices and features come from each product’s public pricing pages and documentation, with the date we checked them.

Details that help you choose.

Each page explains the workflow, plan requirements and specific differences, including channels, mobile SDKs and imports.

Corrected when things change.

Products change quickly. If something is out of date, email [email protected] and we’ll fix it.

Questions, answered

FAQs about Helpin’s alternatives

Why choose Helpin?

Helpin gives your team a fast workspace where AI agents can answer customers, investigate bugs, plan and code changes, update docs and follow up. Support, projects, CRM and meetings share the context, and inviting another teammate does not add a seat fee.

Which tools can Helpin replace?

Helpin covers a shared inbox and help center, project planning, a CRM with deals, meeting notes and AI agents. It can take the place of a separate help desk, issue tracker, CRM and meeting notetaker, or work alongside the tools you keep through MCP.

What should we check before switching?

Start with your support channels, mobile SDKs, company sign-in requirements and historical data. Helpin supports web chat and email, web SDKs and selected importers. Each comparison identifies specific differences, such as phone support, SAML sign-in or response-time policies.

How much does Helpin cost?

Helpin charges one price per workspace with unlimited teammates: Starter is $79 and Growth $239 a month billed annually, each with an AI usage allowance included. The self-hosted Community edition is free.

Can I bring my data from another tool?

Helpin imports Help Scout Docs articles, Shortcut projects and CRM contacts from CSV today. Importers for Zendesk and Intercom are coming soon, and you can run Helpin alongside your current tool while you move.

Is Helpin open source?

Yes. Every product feature is open source under AGPL-3.0, including AI agents. Run the Community edition with Docker Compose and your own AI provider, or choose Helpin Cloud.

14-day free trial

See the difference in your own workspace.

Start a 14-day trial of Helpin Cloud with no card, or self-host the open-source edition for free.

Start free trial →View on GitHub →

Open source · Self-host free, or let us run it

All your customer context in one place.No per-seat fees.