Let AI agents answer customers, keep help docs current, follow up with leads, update customer records, and turn requests into code, all in one workspace. You decide what needs approval; your agents take care of the rest.
Open source · Self-host free, or let us run it
ContentStudio
Replug
Usermaven
ContentPen
Hyprcore
HyperengageHelpin brings your customer conversations, meeting notes, docs, and project updates together. Your team and AI agents can use this information to answer questions without searching through separate tools or asking customers to repeat themselves.
Past questions, replies, and attempted fixes help AI agents understand each customer’s issue, so customers get relevant help without explaining the same problem again.
Can we test SSO with just our pilot team?
AI agents can use meeting notes and agreed next steps to help your team follow through, without replaying recordings or asking everyone what was decided.
Turn the rollout meeting into next steps.
Linked customer requests help AI agents understand why a task matters, who is waiting, and what needs to change before they plan the work.
Plan the fix for Maya’s incomplete export.AI agents can plan, code, and review fixes using customer requests and linked tasks. Your team can check the proposed changes before approving them.
Fix EXP-142 and open a pull request.
AI agents can use buyers’ questions, concerns, and past commitments to suggest relevant follow-ups, helping your team address what is holding up each deal.
What should I follow up on with Northstar?
Product guides and internal docs spaces give AI agents the facts and instructions to answer questions and complete tasks without repeated explanations from your team.
Help Maya get her SSO pilot approved.AI agents can use emails and calendar events to help you prepare for meetings, so you know what was agreed and what still needs attention.
Prepare me for today’s Northstar call.You can ask about a customer, investigate a bug, or prepare a follow-up in a conversation. Helpin AI uses your company’s information and brings in specialist agents when the task needs them.
Helpin AI can look through conversations, meeting notes, docs, and tasks. Ask what a customer needs or why a project is delayed without searching each tool yourself.
Helpin AI can ask Scribe to plan a fix, Forge to write code, and Quill to update the guide. You can review their work in Helpin.
Connect tools for billing, error logs, or issue tracking so agents can check the facts behind a customer’s question. You choose which tools they can use and what they can change.
Your team gets the inboxes, task boards, CRM, docs, and meeting notes it needs for day-to-day work. AI agents help with replies, updates, and follow-ups inside those tools.
Manage chat and email in shared team inboxes. The Echo agent can use your docs and check connected tools for code, logs, and customer account details before replying. It can follow up to see if the customer still needs help and bring your team in when needed.
Explore customer supportRecord internal meetings and customer calls, then get AI summaries and action items. Use Helpin AI to create follow-up tasks so the decisions made in a meeting turn into work your team can track.
Explore meetingsOrganize tasks, stories, epics, and sprints, and track progress against your roadmap and objectives. Scribe can plan a change, Forge can write the code, and Lens can review it.
Explore projectsKeep contacts, deals, emails, and meeting notes together. The Beacon agent helps you spot buying interest, understand what is holding up a deal, and prepare a follow-up based on the conversation.
Explore CRMUse internal docs spaces for team guides and processes. The Quill agent can prepare article updates from new releases and unanswered customer questions, including fresh screenshots and browser recordings. Your team reviews and publishes the changes so customers and teammates have current instructions.
Explore knowledgeChoose what runs automatically and what needs your approval. You can see each agent’s activity, check its results, and step in when a task needs your attention.
Built-in and custom agents for manual runs and automated flows.
Choose which docs, Helpin features, and connected services each agent can use. Add built-in skills or bring your own skills to guide how it does the work.
Set approval rules for each agent so you can review the actions that matter to you before they happen.
Schedule a regular check or start an agent when a task changes stage or a pull request needs review, so you don’t have to start every job yourself.
Choose Helpin Cloud if you want us to manage the hosting, with AI usage included. Choose the open-source Community edition if you want to run Helpin on your own servers and connect your own AI providers.
AGPL-3.0 · Community 0.2 beta
Use the installation guide to set up Helpin on your servers. Your team manages the installation and covers hosting and AI provider costs.
Keep your customer records and files on the servers you manage, and choose how you back them up.
When you self-host, you can connect a supported AI provider and choose the models your agents use.
Use your preferred AI agents with Helpin, add support chat to your app, and automate work from task and code changes.
Use the Helpin command-line tool to install the self-hosted version, check that its services are running, and read logs when something needs attention.
Explore the Helpin CLI →Use Helpin’s APIs and SDKs to add support chat and share customer details from your app. Your team and AI agents can answer with the right account information, so customers don’t have to explain who they are each time.
Developer docs →Explore the SDK →Connect Claude Code, Codex, Cursor, Hermes, and other compatible agents through Helpin’s MCP server. They can read conversations, create tasks, update docs, and run Helpin agents with your chosen permissions. Helpin agents can also use tools from external MCP servers.
Set up Helpin MCP →Connect external MCP servers →Start AI agents when tasks change or supported GitHub and GitLab events occur. For example, have an agent review a new pull request or work on a task that enters a chosen stage, without starting each run yourself.
Explore automation →Build your company’s brain, then ask an agent to handle a support question, documentation update, or sales follow-up. AI usage is included in the trial, and you don’t need a card to start.